SHIPPING & DELIVERY POLICY

Last Updated: [To be displayed on website]

This Shipping & Delivery Policy governs the shipment and delivery of products purchased from Quiet Cool LLP (“QC”, “we”, “us”, or “our”) through its website, mobile application, or other authorized platforms.

1. Scope of Shipping

QC ships air conditioners, accessories, and related products only through QC-authorized delivery partners. Deliveries are limited to locations within India where QC operates.

2. Order Processing

Orders are processed within 1–3 working days after confirmation. QC reserves the right to verify order and address details before dispatch.

3. Delivery Timelines

Standard delivery timelines range between 2–7 working days after dispatch. Delivery timelines are indicative and may vary due to logistics, weather, accessibility, or force majeure events.

4. Delivery Conditions

Products are delivered to the ground floor or accessible entry point. Additional charges may apply for difficult access, stairs, or special handling.

Installation is not included unless specifically mentioned in the order.

5. Customer Responsibilities

Customers must ensure correct address details, availability at delivery time, and safe access to the premises. QC is not responsible for failed deliveries due to customer unavailability.

6. Failed Deliveries & Reattempts

If delivery fails due to customer unavailability or incorrect address, QC may attempt re-delivery or cancel the order with applicable deductions for logistics costs.

7. Damaged or Incorrect Products

Any visible damage or incorrect items must be reported within 24–48 hours of delivery through QC’s official support channels.

8. Transfer of Risk & Ownership

Risk and ownership of the product transfer to the Customer upon successful delivery and receipt of full payment.

9. Cancellations & Shipping Charges

Orders cancelled after dispatch may attract shipping, handling, and return charges as per QC’s Cancellation & Refund Policy.

10. Force Majeure

QC shall not be liable for delivery delays caused by events beyond reasonable control, including natural disasters, strikes, lockdowns, or regulatory restrictions.

11. Policy Updates

QC reserves the right to update this Shipping & Delivery Policy at any time. Continued use of the Platform constitutes acceptance of the revised policy.